Oct
18
2007
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Not Quite a Dozen Social Media Guidelines |
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Thursday, 18 October 2007 |
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While more and more small businesses are experimenting with social media marketing, many remain hesitant about wading into what they see as a public relations minefield. Social media marketing isn't near as scary as it can sound. Like anything else in life where you interact with other people, it simply takes some common sense, decorum and respect for those around you.
Thankfully, the marketers who have already been making their way through the social media world often have good advice for those who are new to the game. That's why, on the heels of the SMX Social Media conference in New York City, Search Engine Watch writer Eric Enge offers up 11 Guidelines to Social Media Success culled from the sessions he attended.
Eric offers up eleven great tips, but a few really stand out.
Discover their needs - Study the site and learn what type of content prospers in their environment. This acts as a second check to tell you that you have targeted the right social media site, and it also tells you something about how to present your content within their environment.
Learn the lingo and value system - This is just important. According to Rob Key, who spoke on Wednesday, each social media site begins to develop their own unique dialect. If you don't understand the basic dialect, you will stick out like a sore thumb to the regular users of the site.
Be patient - The big wins may well take some time to achieve. You are going to need to make up front investments to become a part of the community and figure out how to fit in. The right way to get the content you are trying to promote on the community site varies by social media site, but following the above guidelines will cause the people who come to know you to start following your stuff. You can also learn from them what is appropriate for that particular community.
One consistent theme through all eleven tips? Respect for the users in the community. From not wasting their time with bad information to speaking their language to understanding the investment of time social media requires, every last suggestion Eric offers up has it's roots in respect for the community.
Social media marketing is simple as long as you go into it with good intentions. |
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Oct
18
2007
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Does Your Web Site Need a Workout? |
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Thursday, 18 October 2007 |
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Here's an analogy for you. The other day, I was working my butt off in the gym on the cardio machines, panting wildly with sweat dripping off me and my face as red as a beet. Not the most attractive sight, but I figure, you're at the gym to work out right? I might as well "go hard" or "go home", as they say.
As I looked around me, I could see all these people simply going through the motions. There they were, minus perspiration in their shiny new lycra and expensive gym shoes, casually walking on the treadmill or lazily turning the wheels on a bike while reading a book or glued to the TV screens in front of them. Only a few seemed to be there for the actual purpose of working out. The rest seemed to be there to check out the talent or to simply keep up the appearance of fitness, while doing the bare minimum.
Huh? I don't get it. Why have these gym bimbos paid so much money for a gym membership and all the related gear if they aren't going to take full advantage of their investment?
Then it struck me - these gymbos were just like those companies who spend thousands of dollars on a shiny new website with all the bells and whistles like graphic design, blogs, shopping carts, web analytics, the lot and then fail to take advantage of it. I see it so often, regardless of company size. Web sites that could easily be bringing in loads of traffic and revenue simply wasting away because nobody can be bothered tracking visitor activity, analyzing trends or checking for search engine compatibility and usability.
These companies are simply keeping up appearances, investing heavily in Internet technology because their competitors are doing the same. But no thought has gone into the search engine compatibility of the site, how usable it is for visitors or whether it meets accessibility guidelines. They don't look at their site statistics, they don't check for broken links and they sure as heck don't investigate why their sites aren't converting traffic into customers. What a waste!
Is your web site working hard enough for you? Run it through the following 20 point fitness assessment to find out:
- Is your site fully search engine compatible? Are all your pages being indexed by the major search engines?
- Do you track your visitor statistics on a regular basis? Do you use the information provided by your visitor statistics to improve your site?
- Is your web site accessible to visually-impaired visitors? Does it meet the international standards set down by the Web Accessibility Initiative (WAI)?
- Do you know which sites and search engines provide you with the most traffic? Do you use this information to increase your traffic further?
- Do you track the source of all reported errors in your site statistics and fix them promptly?
- Do you know which keywords your site was found for in the search engines? Have you conducted keyword research to determine what search terms your target markets are looking for so you can optimize for them?
- Does your web site HTML code validate to W3 standards? Do you check for validation regularly?
- Does your site contain zero broken links? Do you check for and fix broken links regularly?
- Has your site been fully search engine optimized to integrate your target search terms into your Page Titles, META Tags and visible page text?
- Have you created and submitted an XML sitemap to Google Sitemaps?
- Have you created and submitted a sitemap to Yahoo Site Explorer?
- Have you checked to see if your site meets Google's Webmaster Guidelines?
- Do you measure your visitor sign-ups and conversions on a regular basis? Do you tweak your landing page copy to increase the conversion rates?
- Is your site navigation intuitive and are your visitors following the navigation paths you intended?
- Do you encourage feedback from your site visitors and provide an obvious way for them to provide such feedback?
- Are there at least 250 words of text on your home page to satisfy search engines?
- Does your site contain a visible, text-based site map to aid user navigation?
- Do you have an ongoing link building campaign running to secure more incoming links to your site and improve your site's link popularity score?
- Does your site have a high percentage of repeat visitors? Are the majority of your visitors staying on your site for more than a minute?
- Do your search engine referrals and site traffic figures grow each month?
Unless you can answer yes to all the questions in the above checklist, your web site is not working hard enough for you and needs a workout. Get to it! |
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Oct
18
2007
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Beginner's Guide to Google Adwords Settings |
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Thursday, 18 October 2007 |
Have you ever wondered what all those setting are in your Google
AdWords campaign? Well, don't feel bad if you don't know. I've come across
more than a few people who have campaigns up and running that haven't
gone through and made sure they understood the nitty-gritty details of
their paid search campaign. I can't think of a better way for small business marketers to throw away
advertising dollars. Let's take a look at a few of those settings that play a large role in your campaigns success. All the settings below can be found by selecting your campaign in Google Adwords and then pressing the "Edit Settings" button.
Basic Settings These settings are...well...basic. But, there is a pitfall to recognize here.
 - Campaign
Name: The name you designate here is just simply a name you will
recognize that differentiates this campaign from others in your account.
- Will
Run Until: Although this setting is quite self-explanatory, overlooking
it can cause you to overspend or underspend. If you're seasonal and
your ads stop after Christmas, for example, make sure you indicate a
date to stop the campaign rather than relying on your memory. If your
campaign has no end date, use the new feature that allows you to
indicate that. That was not around when I started with Google Adwords and I fell into
the pitfall of having my campaign stopped because I didn't push the
date out far enough.
Budget Options Your money is on the line here so pay attention to these settings.
 - Budget:
This is a DAILY BUDGET number. Not monthly. Not Yearly. DAILY. If you run campaigns where you do not show ads on the weekends and only on weekdays, make sure to adjust your daily budget
accordingly to coincide with the fluctuation in monthly business days.
I allocate a certain amount per month to my campaigns and the daily
budget changes month-to-month because the amount of actual business
days is different from month-to-month.
- View Recommended Budget: This
is what Google feels you should be spending. Unfortunately, Google is
not in your budget meetings and doesn't know how much in reality you
have to spend. But, check it out and see what they recommend, but
remember there are other ways to maximize your spend than just loading
in more money.
- Delivery Method: You can have Google use up your
budget early in the day and show your ads very quickly or you can have
them space them out and try to make them last throughout the day. I
typically have them space them out and even using that method I'll
notice my ads show more often in the morning. Another reason I like to
try to space them out is because not everyone is going to research and
buy my products in the morning. I actually find I get more quality
leads later in the afternoon.
Advanced Options Here is where you really begin to manage a campaign.
 - Keyword
Bidding: With Keyword Bidding you can select how you want to handle the process for
deciding the amount you're paying per keyword bid in the campaign.
Options include Maximum Bidding (max CPC you're willing to pay), Preferred Bidding (setting average CPC you want to pay), Budget Optimizer (Google manages your bids to get most clicks), and Conversion
Optimizer (Google's new cost-per-acquisition tool). With the budget and
conversion optimizer, ad scheduling is turned off so the option to not
run ads during certain times is lost. Sticking with max
bidding or preferred bidding at the campaign level gives you
the most control over where your ads place and how much you spend for that
placement.
- Ad Scheduling: A very powerful setting that
allows you to set when your ads appear. Only targeting morning
searchers Monday through Thursday? Well, you can run your ads during
those times using this tool. Find out when your audience is most likely
to want to see your ad and have maximum exposure during that time.
- Position
Preference: Another useful utility that let's you try to place your ad
in certain positions on the SERP. If you know your ads convert the best
in positions 4-6 than only put your ads in those spots. Remember, it's
not a given that your ads will perform better because they're in the
top spot. Test, Test, Test!
- Ad Serving: I'm not a fan of letting Google decide
which one of my ads is performing better so I typically choose to show
my ads more evenly. This is a must if you're doing any kind of ad copy
testing. Through your copy testing you'll be able to figure out yourself which calls to action or benefit points works best.
Networks Where will your ad be appearing? Decide that here.
Network settings is where you indicate on what Google mediums you want your ads to
appear. Your options are the Search network which are Google.com and
search engines in their network like Ask.com and/or Google's Content
Network. The Content Network is where Publishers place contextual
advertising (Google AdSense) next to relevant content. In theory your
ads appear next to content that closely matches the content of your ad.
This could be the topic of one (or two) future articles, but if
you're just starting out I would recommend putting a campaign on the
Search Network then making a copy of that campaign and launching it on
the Content Network. I typically have different ad, bidding, and
placement strategies for my Content Network campaigns and choose to set
them up separately. You'll be able to get a good idea of how well your
ads and landing pages convert on the Content Network versus the Search
Network. Keep in mind also that your Content Network
click-through-rates (CTR) will be much lower, but this will not
negatively affect your Quality Score.
Target Audience Now it's time to indicate who will see your ads.
 - Location:
Do you have a local business that serves only a small geographical area
in your town? No problem. With these selections, you can select either
a country/territory, region/city, or a custom location that is within a
specified distance from a location you choose. The more specific you
are in your geographical selection, the more targeted your ads will be
- and in some cases cost less per click. A big pitfall here would be to
select the whole US when you serve a much smaller area. You'll wind up
with many unqualified clicks. Remember, even in the US, it might make
sense to launch separate campaigns by region as more localized
reference or text might appeal more to each individual region.
- Languages:
This is fairly self-explanatory, but I mention it here because I think
it's important to point out that you can launch a campaign in Japan and
actually use the Japanese language in your text. I would NOT try to
launch a global campaign and only use English in your ads.
So, dig in and create your ads, do your keyword research and then make sure you've covered your bases by selecting the setting options that are right for you and your campaign. Neglecting that step can cost you and your small business some valuable budget dollars.
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Oct
17
2007
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Hitwise Expands Targeting Tool |
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Wednesday, 17 October 2007 |
Hitwise, recently announced the launch of a new version of Hitwise Lifestyle, an online targeting tool, which now features Experian MOSAIC?, a preferred household consumer segmentation system. Hitwise Lifestyle provides marketers with robust attitudinal and behavioral customer segmentation data on more than 30,000 websites.
Adding the Experian MOSAIC segmentation system to the Hitwise Lifestyle tool brings together invaluable customer segmentation information from Experian with leading edge online behavior insights from Hitwise allowing for a richer analysis of online customers. This analysis includes consumer shopping habits and preferences as well as how they can be reached through different online and offline media. The MOSAIC data is l inked to the Simmons? Market Research National Consumer Study with data available at the household and neighborhood levels.
?Bringing together the rich Hitwise competitive intelligence data and the Mosaic consumer segmentation data delivers an important advancement in tools that help marketers maximize media plans and identify new online partnerships,? said Chris Maher, president of Hitwise. ?Marketers are faced with increased demands from management to produce measurable and increased ROI, so knowing more about and predicting consumer behavior and preferences is critical for online investment decisions.?
The MOSAIC system classifies all U.S. households and neighborhoods into 60 unique MOSAIC lifestyle types and 12 groupings defined by demographic, socioeconomic, property, location and behavior characteristics that balance affluence and area of residence. MOSAIC can also help marketers focus on specific ethnic groups including the U.S. Hispanic market. Furthermore, the addition of MOSAIC allows multinational marketers the ability to apply Lifestyle MOSAIC to campaigns in the United States, United Kingdom and Asia Pacific.
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Oct
16
2007
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Houston, We Have Some Social Sites |
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Wednesday, 17 October 2007 |
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There?s a really good article in the Houston Chronicle labeled Internet Startups Going Social. Normally, mainstream articles like this can be pretty vague, but I thought this one really hit the spot. Plus, I?ve always liked the Chron.com format.
The article gives some cool information regarding these social sites themselves, their overheads, word-of-mouth marketing, and attracting ad dollars.
It winds up that Houston (also home to Search Engine Guide and the updated social-based Small Business Brief) has a number of cool social networking sites. Based on the success of sites like MySpace and Facebook, these Houston-based sites are similar, but built more toward a particular niche from "wannabe" stars, social networking for moms, illnesses and injuries, and even a user-recommended search engine ? algorithm free (sort of).
OpMom.com is built for moms gaining advice, giving wisdom, finding great ideas, and meeting other moms.
IRazoo.com touts itself as a true ?social search engine?. The sites that come up on top are determined by user votes. It looks like it?s at least partially algo-based, but it gives users the chance to recommend the site or not. It probably has a long way to go, but it does have promise.
My favorite is CareFlash.com. It lets users keep up to date with friends and relatives of those who are ill with requests down to picking up mail to informational videos regarding their illness or injury. The videos themselves are really slick and informative.
The only things I really know about Houston is that it?s big, my cousin Jerry lives there, and I?m going to make my first visit there in a couple weeks (I'm still working on that shirt, Robert!). It?s cool to know that there seems to be quite the social media scene there as well. |
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